Shipping policy
We are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy below to understand our processes and what you can expect when ordering from us.
1. Shipping Carrier We use the United States Postal Service (USPS) for all our shipping needs. This ensures that your orders are handled with care and delivered in a timely manner.
2. Shipping Window Once shipped, you can expect your delivery within 5-7 business days, depending on your location.
3. Shipping Rates Our shipping rates are calculated based on the weight and dimensions of your order, as well as your delivery address. Shipping costs will be calculated and displayed at checkout before you complete your purchase.
4. Order Processing Time
- Order Confirmation: You will receive an order confirmation email immediately after placing your order.
- Shipping Notification: Once your order has been shipped, you will receive a shipping notification email with your tracking information.
5. Tracking Your Order After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the USPS website.
6. Shipping Address Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to update your shipping address, please contact our Customer Service team immediately at mario@beartruthcollective.com
7. Delayed or Lost Packages While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances such as weather conditions, holidays, or postal service disruptions. If your package is significantly delayed or lost, please contact us at mario@beartruthcollective.com and we will work with USPS to resolve the issue.
8. Damaged or Defective Items If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will arrange for a replacement or refund and provide instructions for returning the damaged item.
9. International Shipping Currently, we do not offer international shipping. We only ship to addresses within the United States, including Alaska and Hawaii.
10. Returns and Exchanges For information about returns and exchanges, please refer to our [Return Policy](link to return policy).
11. Contact Us If you have any questions or concerns about our shipping policy, please contact us at:
- Email: mario@beartruthcollective.com
We appreciate your business and look forward to serving you.